F.A.Q.

SATO is a Finnish real estate investment company. We own 26,000 apartments for rent in major cities in Finland and in St. Petersburg, and the company’s investment assets are estimated at approximately 5 billion euros

Apartments in modern residential estates from the SATO owner:
— with convenient location;
— with no commission fee;
— transparent contractual relationships;
— functional layouts;
— furnished and unfurnished;
— with modern interiors;
— equipped with necessary appliances; secure parking area (extra charge);
— cleaning services (extra paid);
— English speaking service;
— 24-hour security and video surveillance;
— service and maintenance during the stay;
— utilities fees and high-speed internet are included in the price

SATO provides temporary registration at the place of stay for citizens of the Russian Federation and all foreign states when entering into an agreement with an individual. You need to contact the manager in advance (contact details are specified on the website in the “Contacts” section) in order to be registered.

We offer spaces in the underground parking for rent. If you do not rent a parking space, you can park near the house. Please note that most houses have access to the inner area only for unloading/ loading.

Yes, in a furnished apartment, in addition to the complete set of necessary furniture and appliances, bed-linen and bedding clothes (mattresses, pillows, blankets), towels, tableware, cooking utensils, and rugs are provided.

Kitchen furniture, refrigerator, microwave, hob, oven, extract ventilation, dishwasher. Bathrooms are equipped with a washing machine and a bathroom furniture set.

Pets are not allowed. The Lessee shall reimburse any damage caused by the animals or the cost of deodorization due to the animals staying to the Lessor from the amount of the security payment.

Smoking in the apartment, on the balconies, terraces and in the common areas of the house is prohibited. The Lessee shall reimburse any damage caused by smoking and the cost of deodorization due to smoking in the premises to the Lessor from the amount of the security payment.

The contract is signed; after all payments are received to the account of the Lessor, the date of the keys transfer is scheduled. The manager will provide you the necessary information about your new house and residence regulations. Then, the condition of the apartment is checked in your presence and the acceptance certificate is signed.

No, parking cost is not included in the rental price and it is paid additionally.

Cleaning services are paid additionally. If you want to order such services, you need to contact the service manager.

No, you need not, all utilities payments, including water and electricity meters, as well as the Internet are included in the rental price.

Monthly rent is paid to the Lessor’s account in advance within 2 days from the beginning of the current month.

The security payment is taken as a security deposit for possible damages. Upon check-in you inspect together with the SATO representative the condition of the apartment and sign the acceptance certificate. If upon moving out no damage is found, you will receive a security payment to the account specified in the contract within 5 business days after signing the closing documents. If th damage is found in the apartment (which cannot be considered normal wear and tear), the SATO representative will draw up a premises acceptance certificate indicating the amount of damage, then the amount of damage will be deducted from the security payment. In the second case, the refund period is 20 business days.

3 amounts: security payment, rent for the first and last month of residence.

1) Arrival of a SATO employee for opening the door;
2) Aditional keys – including when the key is lost;
3) Secure parking space; cleaning services.

The rental price includes all utilities: electricity, water, the Internet, professional service and maintenance during the stay, as well as temporary registration.

No. SATO is a company-owner and rents apartments out with no intermediaries.

If you have not found the option that suits you, do not be upset. Send your contact details and description of the required parameters to the email: rent@satodom.ru and we will contact you.

Choose the appropriate option using parameters of search filters on the website www.satodom.ru. Call/ write to the facility manager and agree on the date and time of viewing.

Monthly rent is paid in advance within 2 days from the beginning of the current month without invoicing. The ground for payment is the signed contract. As a reminder, we will send a rent fee invoice for the upcoming month to the email. All payments are made only by wire transfer. You can pay the rent from any account, specifying the contract data in the payment details: contract number, month of rent, tenant name.

For communal issues, you need to contact the Management Company / Housing Cooperative of your house. You can find the phone number on the callboard at the entrance and in the welcome letter provided at moving in.

For domestic issues, such as furniture breakage, household appliances failure, contact your house’s service manager. You can find contact details of the service manager in the welcome letter provided at check-in and on the website http://www.satodom.ru/contacts/

Before the expiration of the contract, the prolongation manager will contact you and invite you to the office to sign the prolongation contract.

It is necessary to agree any repair works and drilling of holes with the service manager and technical specialist of our company. The costs of such work are paid by the Lessee additionally.

If you need an additional key, you need to request it from the service manager, this service is paid additionally. If you have lost the key, you need immediately inform the service manager in order to include the lost key in the blacklist so that no one can use it. If you lose it, you will receive a replacement at extra cost.

When moving in, you need to fill in the form indicating the residents’ details. If your list of residents is changed, you need to notify thereon your rental manager within 2 days (according to clause 7.7. of the General Terms and Conditions of the subrent contract).

— Repair of household appliances;
— Plumbing repair;
— Electrics repair;
— Minor furniture repair;
— Locks repair;
— Repair of windows, balcony glazing;
— Assistance in troubleshooting of TV and the Internet;
— Temporary registration

SATO service department works on weekdays from 09.00 to 18.00. On weekends and holidays, you can contact the service manager only in case of emergency (if you cannot get into the apartment, there is a leak, the lights are turned off, etc.).

1) Arrival of a SATO employee for opening the door. If you have forgotten the key in the apartment, a SATO employee may come and open the door for you. In working hours on weekdays from 09.00 to 17.00 the cost is 1,500 rubles, in non-working hours – 5,000 rubles;

2) Additional keys – including when the key is lost. If you need an additional set of keys (apartment key, entrance magnetic key), the cost of the service is 2,500 rubles per set. When leaving the apartment, you need to return it. If the key is lost, the cost of the service is 5,000 rubles (2,500 rubles are charged for the lost and new keys);

3)Cleaning services. SATO provides housecleaning services. You can ask the service manager of your house for detailed information and cost.

When moving into the apartment, the rental manager will show the location of the garbage containers.

Smoking in the apartment, on the balconies, terraces and in the common areas of the house is prohibited. The Lessee will reimburse any damage caused by smoking and the cost of deodorization due to smoking in the premises to the Lessor from the amount of the security payment.

Pets are not allowed. The Lessee shall reimburse any damage caused by the animals or the cost of deodorization due to the animals staying to the Lessor from the amount of the security payment.

If no damage is found, you will receive a security payment to the account specified in the contract, within 5 business days after signing the closing documents. If damage is found in the apartment, the refund period of the security payment is 20 business days, as it can be necessary to specify the amount of reimbursement for caused damage. If you have an overpayment under the contract, it will also be returned to your current account.

Yes, light cleaning will be enough, as SATO carries out general cleaning after the apartment is vacated. If you rented an apartment with furniture, please return all the furniture to its places.

Write a notification in free form to the email of the service manager one month before the termination. For example, “Please terminate the rent contract No.…. Please consider as the termination date …”

A few days before the moving out date, contact the service manager and agree on the date and time of the apartment handover. During the handover inspection, apartment condition is checked for damage, the keys are returned, and the closing documents are signed.

Please note that you need to remover all your personal items and furniture from the apartment. The property left by the lessee will be disposed at the expense of the lessee. Personal items, left by the lessee, will be disposed when the apartment is cleaned after moving out.