SATO – transparent, simple, comfortable
Service support during your stay is one of the main advantages of renting an apartment in SATO. There is no need to decide who should pay for the repair or replacement of furniture and appliances if you are our clients – everything is provided for by the rules; and the service manager of your house will help you in cases of breakdowns and malfunctions.
You may send a request by mail, via WhatsApp or by calling during business hours to the phone number specified in the Contacts Section - https://satodom.ru/contacts
The service manager will coordinate the date of the specialist’s visit. All works are discussed with tenants in advance, SATO’s employees visit the apartments only after prior notification (except for the cases specified in clause 8.1. of the General Terms of the lease agreement).
Our goal is your comfort during your stay and a high level of service.
The service includes the maintenance of all pieces of furniture/appliances included in the apartment (included in the rent):
- repair of household appliances
- repair of air conditioners (if available in the apartment)
- repair of plumbing equipment
- assistance in switching hot water from a water heater/boiler (if available in the apartment) to city networks
- minor repairs (furniture, kitchen set, etc.)
- repair of the front door lock
- repair of glazing and balcony glazing
- troubleshooting problems related to electricity
- troubleshooting problems related to heating
- replacement of non-standard or hard-to-reach lamps (e.g., mirror illumination in the bathroom, kitchen illumination)
- replacement of furniture, lamps, appliances, etc. in case of breakdown with a similar one, at the SATO’s choice (if repair is impossible)
- troubleshooting with communication – TV/Internet (the Tenant’s initial independent appeal to the provider is necessary, contacts can be found at the link)
The service includes (for an additional fee):
- cleaning services
- provision of additional sets of keys, a set of services in case of loss of keys
- opening the door in case of inability to access the premises
- increase in the Internet speed (check the current price list with the service manager)
- replacement of the router with a router of another model (check the current price list with the service manager)
- expansion of the package of TV channels provided by the provider (if there is an IP TV)
- installation of mosquito nets
The service does NOT include:
- replacement of any item of equipment in the apartment in case of its full operation and absence of damage
- replacement of batteries (in fire sensors, smart home sensors, remote controls, etc.) and lighting lamps
- maintenance of the Tenant’s personal property (furniture assembly, repair of appliances, etc.)
- moving large pieces of furniture (e.g. cabinets, beds, tables) in the apartment
- removal of furniture, appliances, dishes, etc.
- provision of additional pieces of furniture not included in the apartment (e.g. shoe shelf, baby bed)
- provision of additional household appliances (humidifiers, coffee machines, clothes dryer, cordless vacuum cleaners, etc.)
- provision of additional sets of dishes, bed linen, etc. during the stay, including long-term.
- connection of foreign channels
- installation of water filters (for DHW and CWS systems) and drinking water filters
- replacement of drinking water filter cartridges
- services of housekeeper, babysitter, etc.
Home is important to people and a very near concern of theirs, and we want to provide them with the appropriate service
Our apartments are homes for our clients, where we want them to live with pleasure.
We hope that your stay in the SATO’s apartment will be as comfortable as possible!
See you in SATO!
*If you haven’t found an answer to your question, contact the service manager of your house for more information.